Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses will pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. If you did not receive the order tracking number or any updates after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping take?
A: Our warehouses are located around the world. For orders in the United States, UK, and Europe, it will normally take 14 to 21 business days. For other International orders, please allow up to 20-30 days.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Ask Dr. Renee Store provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund if I don't like the product?
Any new and unworn items purchased are eligible for a full refund or store credit as long as all tags are intact. All shipping costs are paid by the customer, unless, the item is damaged or an error occurred on our part. If the item is damaged we must be notified within 24 hours of receiving the item. Please note ALL sale items are considered FINAL SALE and cannot be exchanged or refunded. All items must be returned within 30 days of purchase.